TERMS & CONDITIONS — LUMEORA DECOR
1. General Use
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
All content on this website is for informational purposes only and may be updated or modified without prior notice.
2. User Responsibilities
You agree not to misuse the website by uploading or transmitting viruses, malware, or harmful technologies.
You must not attempt to gain unauthorized access to servers, databases, or any part of the website.
3. Product & Service Descriptions
We strive to provide accurate product descriptions, images, pricing, and availability.
However, we do not guarantee that all information is error-free, complete, or up-to-date.
4. Order Acceptance & Cancellation
Placing an order does not guarantee acceptance. We may refuse or cancel an order due to stock unavailability, pricing errors, suspicious activity, or any other reason.
Orders may not be canceled or modified once placed unless otherwise covered in the Return Policy.
5. Pricing & Payment
All prices are listed in INR (or as otherwise indicated) and may include or exclude taxes.
Payments must be completed using secure payment gateways. We are not responsible for errors or failures caused by third-party payment processors.
6. Intellectual Property
All content including text, graphics, logos, and images are the intellectual property of the website or their respective owners.
Unauthorized copying, reproduction, or distribution is strictly prohibited.
7. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use the website or products purchased.
Our total liability will not exceed the value of the product purchased.
8. Modifications to Terms
These Terms and Conditions may be updated at any time. Continued use of the website implies acceptance of the revised terms.
9. Governing Law
These terms are governed by the laws of India.
Privacy Policy
This Privacy Policy describes how we collect, use, and protect your personal information. By using this website, you consent to the practices outlined below.
1. Information We Collect
We may collect:
Personal Information: Name, phone number, email address, billing/shipping address.
Payment Information: Processed securely through third-party payment gateways.
Technical Data: IP address, device info, browser type, and usage analytics through cookies.
2. How We Use Your Information
To process and deliver orders
To send order confirmations, updates, and delivery notifications
To respond to customer support requests
To improve website performance and user experience
For marketing communications (only with your consent)
3. Data Sharing
We do not sell or rent your personal information.
We may share necessary data with trusted partners such as payment processors, courier services, or IT providers solely to fulfill your order.
Information may be disclosed if required by law.
4. Data Security
We use reasonable security measures to protect your data. However, no system is 100% secure, and by using the website you acknowledge this risk.
5. Cookies
Cookies help personalize your experience and analyze website traffic. You may disable cookies through your browser settings, but certain features may not function properly.
6. Third-Party Links
We are not responsible for the content or privacy practices of third-party websites linked from our site.
7. Your Rights
You may request to update or correct your personal data.
You may opt out of marketing emails at any time.
8. Policy Updates
This policy may be updated periodically. Continued use of the website constitutes acceptance of any changes.
Shipping Policy
Processing Time
Orders are typically shipped within 2–3 business days.
Orders are not shipped on weekends or public holidays.
During peak seasons, shipping may be delayed by a few days.
If there is a significant delay, we will inform you via email or phone.
Return and Refund Policy
Returns
You may request a return within 5 days of receiving your order.
Once we receive the returned item, it will be inspected and processed within 2 business days.
Refunds
We will notify you once your return is approved.
Approved refunds will be issued to your original payment method within 10 business days.
Processing time may vary depending on your bank or payment provider.